top of page

Cousserat Holiday Homes Privacy Policy

Here at Cousserat Holiday Homes we take your privacy seriously and only use your personal information and contact details to provide the services you have requested from us. We are the data controller in respect of any personal data we collect about you.

We collect and process your personal information & data in the following ways:

  • On our website when you visit or make or manage a reservation; when you use our contact forms for an enquiry; email sign up; accommodation enquiry

  • If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you to improve the quality of our offering and to prevent and detect fraud

  • When you enter any competitions we might run

  • We are also working closely with third parties in the form of Online Travel Agents and may receive information about you from them

 We may use your personal information & data in the following ways:

  • To administer a booking, event or reservation

  • Send you emails or call you in relation to your stay

  • To contact you on departure to complete a questionnaire

  • To send you marketing & promotional emails.Please note that we generally only issue newsletter emails once a quarter, unless we have special offers or specific news to tell you about.If you wish to unsubscribe at any time, you will find an unsubscribe button at the end of all the newsletters. Our newsletters are managed by our website host, who also have their own privacy policy which we would advise you read.

  • Other communications for example responding to requests or general customer service

Credit/Debit Cards

  • At the moment we are unable to accept credit or debit card payments.We do return any security or debit payments to you via online bank transfer. Any bank details are stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.

Opt out

  • Marketing & Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.

  • Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

Non-disclosure to third parties

  • We do not share your data with any other company for marketing purposes

  • We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law

  • We may share your data with banks and payment providers, to authorise and complete payments

  • We work with carefully selected Online Travel Agents (OTAs). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

  • Our website includes social media features, such as the ‘Facebook Like button’. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

Retaining personal information

  • We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

  • We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How we use cookies

  • Our website uses “cookies” which are harmless small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited.

  • We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details.

 IP addresses

  • We may collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law.

Getting in contact

  • If you would like to review, access, amend or update your information please contact: and we will deal with your request within 14 working days. 

This policy was updated on 20th May 2018.

bottom of page